Effective Date: October 4, 2026
Welcome to Lavender Hill Hardware. These Terms of Service govern your access to and use of our website, products, services, and online store. By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service.
Please read these terms carefully before using our website or purchasing from us.
1. About Our Business
Lavender Hill Hardware is operated by Lavender Hill DIY Hardware Ltd, a business based in the United Kingdom.
Our website provides customers with access to hardware, tools, building supplies, painting products, home improvement products, and related goods.
2. Using Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the security or operation of the website.
- Copy, reproduce, or misuse website content without permission.
- Provide false or misleading information when placing an order.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or website.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.
However, product images may vary slightly from the actual product due to screen settings, lighting, photography, packaging changes, or manufacturer updates.
We reserve the right to correct errors, update product information, or make reasonable changes to product availability and specifications.
4. Prices
All prices displayed on our website are shown in the applicable currency at the time of purchase.
We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, contact the customer before fulfilling the order.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:
- Product availability issues
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect customer or delivery information
- Technical or system errors
If we cancel an order after payment has been received, we will arrange an appropriate refund.
6. Payment
We currently accept the following payment methods:
- Credit cards
- Debit cards
- Shop Pay
Payment must be successfully authorized before an order can be processed.
7. Shipping
We currently ship within the United Kingdom only.
Shipping Cost
We offer free shipping on eligible orders.
Processing and Delivery
Orders placed by 2:00 PM are processed according to our standard handling schedule. Orders placed after the cut-off time may be processed on the next available business day.
Our standard delivery estimates are:
- Handling: 1–2 business days
- Transit: 3–5 business days
- Estimated total delivery: 4–7 business days
Orders may be delivered through Royal Mail, Evri, or DPD UK.
Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, or other unforeseen events.
8. Returns
We accept eligible returns within 30 days of receiving an order.
Returns are accepted for both:
- Defective products
- Non-defective products
Eligible returns are free of charge, and we do not charge a restocking fee.
Returns are made by mail using the return instructions and return label provided by us. Customers may download and print the return label where applicable.
Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be excluded under applicable UK law.
9. Exchanges and Replacements
We accept exchanges for eligible products.
For an approved exchange or replacement, we will ship the replacement once the original returned item has been scanned by the return carrier.
This allows us to confirm that the original item has entered the return process before dispatching the replacement.
10. Refunds
Once an eligible returned product has been received and processed, refunds are generally processed within 10 business days.
The time required for a completed refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
11. Customer Information
When placing an order or contacting us, you agree to provide accurate and complete information, including your name, contact details, billing information, and delivery information where applicable.
You are responsible for ensuring that the information provided to us is accurate.
12. Intellectual Property
Unless otherwise stated, content on our website, including text, graphics, logos, images, page layouts, and other materials, is owned by or licensed to Lavender Hill Hardware or its relevant content providers.
You may access and use website content for personal, non-commercial purposes in connection with using our website.
You must not reproduce, distribute, modify, publish, or commercially exploit our website content without appropriate authorization.
13. Third-Party Services
Our website may use third-party services or payment providers to support functions such as payment processing, shipping, analytics, communications, or other website features.
Third-party services may be subject to their own terms and policies. We are not responsible for services that are independently operated by third parties, except where liability cannot legally be excluded.
14. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security matters, or circumstances outside our reasonable control.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Lavender Hill Hardware and Lavender Hill DIY Hardware Ltd will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including applicable consumer rights and liability that cannot legally be excluded or limited.
16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, carrier delays, strikes, government actions, technical failures, or other unforeseen events.
Where reasonably possible, we will communicate relevant delays or disruptions to affected customers.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, website, legal requirements, or business practices.
The updated version will be posted on our website with a revised effective date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms where legally applicable.
18. Governing Law
These Terms of Service are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections and statutory rights that apply to you.
Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available under applicable law.
19. Contact Us
If you have questions about these Terms of Service, our products, an order, returns, payments, or any other matter, please contact us using the information below.
Business Information
Business Name: Lavender Hill Hardware
Legal Business Name: Lavender Hill DIY Hardware Ltd
Business Contact: +44 20 7223 8330
Business Mail: info@lavenderhillhardware.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 147 Lavender Hill, London SW11 5QL
Time Zone: Greenwich Mean Time (GMT)